Frequently Asked Questions (FAQ) for Sellers


I forgot my username and/or password. How can I find it?

Your username will be the email address that was used to set up your account.
If you forgot your password, a temporary reset password can be emailed to you.  Click on the “Forget Your Password?” link from the “Login to Your Account” page.

How much does it cost?

It is completely free to sign up for a seller account (Facility Manager or Private Seller) on  There is no commitment, contract or membership fee associated with your seller account.  Fees would incur on sold and canceled auction units.  We charge a seller’s premium of 10% on every auction unit you sell.  Additionally, there is a $20 fee for any auction unit that is canceled.

What happens if a unit does not get any bids?

You will not be charged any fees for any units that do not sell.
If you have not re-opened the unit since the previous auction, you can repost the unit using the same photos and description.  You may want to state under Additional Information “reposted lien sale unit”.
If there are marketable items in the unit, you can combine those items with other abandoned items at your facility, and post as a new auction as a “Non-Lien Unit / Manager Special” auction type. Or you can dispose of the contents.

What form(s) of payment should I accept from the winning bidder?

Most facilities accept cash only. However, you are free to collect whatever forms of payment you like and/or authorized by your company. Make sure to select the accepted forms of payment under Auction Settings in your Account.  Accepted payment options are cash, credit/debit card or check/money order.

Should I charge sales tax?

This depends on which state you are located in. Most states will require that you charge sales tax on the purchase since an auction sale is income. Check with your local department of revenue or an accountant if you are unsure.
If a bidder has a valid resale license and/or is tax exempt, they must provide the proper paperwork to the facility at time of sale. Once verified, you will deduct the sales tax amount from the Balance Due at Facility.

Can I sell a vehicle at auction?

Yes. Please make sure to follow all state lien laws as well as contact your local Department of Motor Vehicles (DMV) to ensure all requirements have been met prior to posting vehicle for auction and you have all documentation in order to provide to the winning bidder.

Should I charge a cleaning deposit?

A cleaning deposit is an additional amount collected in cash and held temporarily to ensure the buyer cleans out the entire storage unit.  Once you verify the unit is empty and in “broom-swept condition”, the cleaning deposit would be refunded to buyer.

Can I edit my auction after it is posted?

You can edit the posting as long as there are no bids placed.  Once bids are placed, contact Customer Support for assistance.

Will the amount of debt owed on the unit show on the auction listing?

No. This information is not publicized. You would utilize this information as loss recovery rate in the sold auction reporting feature.

What should I do if the winning bidder does not show up?

If you already attempted to contact the winning bidder and the auction clean out period (24, 48 or 72 hours) has expired, contact Customer Support at 480.397.6503 and let us know the situation. We will initiate a Back-up Bidder case and try to secure the unit with a new winning bidder.  All violations of our Terms of Use may result in a permanent suspension of their buyer account.

I am not a storage facility, can I sell my storage unit?

Yes, you can create an account as a Private Seller and sell your unit on our site.
For futher information, please refer to the Private Seller section under General Information.

As always, if you need additional assistance or futher information, please contact us at 480.397.6503.


  Customer Support: (480) 397-6503

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